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Java Programming [Archive] - frustrated users
This topic has 4 replies on 1 page.

Posts:83
Registered: 5/27/01
frustrated users  
Jun 28, 2004 4:50 AM



 
For various reasons I built a site based on java, but users are incompetent, and continually complain about it not working - all because they cannot cope with installing the runtime environment. Has anyone thought of any ways to make it easier for these people, or do I have to throw java away, and start from scratch? I would like to advocate java as a technology, but sometimes it seems to be too poorly supported, and difficult to distribute (14MB down a 56k modem line anyone??!?). Any opinions and advice appreciated.

Steve
 

Posts:21,719
Registered: 98-02-20
Re: frustrated users  
Jun 28, 2004 5:04 AM (reply 1 of 4)



 
"...users are incompetent, and continually complain about it not working..."

Are those users paying for this service? If so, they might not like being called incompetent. Even a competent user wouldn't like having to do a 10MB download on a phone line. They might just not have DSL or cable available.

I'd ask two questions:

(1) Could your site be done using a thin client that wouldn't require the download of the JRE? Get rid of applets if you can.
(2) Have you looked into Java Web Start as an alternative?
(3) Could you give them a CD or an InstallShield .exe that would handle this for them?

I try not to forget who's paying my salary. If you get money from these folks, their concerns are legit, IMO.

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Posts:10,972
Registered: 10/23/03
Re: frustrated users  
Jun 28, 2004 5:12 AM (reply 2 of 4)



 
(2) Have you looked into Java Web Start as an alternative?

Doesn't Java Web Start require the JRE? I know it has a number of advantages over a plain
old Java desktop app, but it still needs to run locally.
 

Posts:5,904
Registered: 04/03/99
Re: frustrated users  
Jun 28, 2004 5:52 AM (reply 3 of 4)



 

If a significant number of your users are on a 56K connection, requiring them to download the JRE is cruel.

Why can't your site be implemented as a servlet/JSP based system ? (No, you wouldn't have to throw Java away, but you would have to re-engineer the user interface part of your system). Failing that, why can't you at least provide them with a "thin" service through which they can order a copy on CD Rom (it's not like CDRs are expensive these days, is it ? Even bulk duplication services won't cost you that much).

If they're paying users, then you're the incompetent for driving them to competitors with your painful site (it's not incompetent to NOT want to spend hours downloading the JRE).

If they're not paying users, and you still think they're incompetent, why do you care ?

D.
 

Posts:21,719
Registered: 98-02-20
Re: frustrated users  
Jun 28, 2004 6:16 AM (reply 4 of 4)



 
(2) Have you looked into Java Web Start as an
alternative?

Doesn't Java Web Start require the JRE? I know it has
a number of advantages over a plain
old Java desktop app, but it still needs to run
locally.

How silly of me. Of course you're correct.

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This topic has 4 replies on 1 page.